Privacy Policy

When you use Shift Excellence, we may collect the following information:

• Account information: name, email address, and role (parent, coach, or scout).
• Player profiles: player name, team, position, age, and player identity selection.
• Game data: game scores, player statistics, and performance metrics.
• Uploaded content: InStat PDF reports and related performance data.
• Payment information: processed securely through Stripe. We do not store credit card numbers.
• Usage data: pages visited, features used, and session information for improving the platform.

• Generate game reports and coaching reports for player development.
• Display player statistics, ratings, and progression data.
• Process subscription payments and manage your account.
• Match players with coaches in our marketplace.
• Improve the platform and develop new features.
• Communicate important updates about your account or the service.

Your data is stored using industry-standard cloud infrastructure. We use Supabase for application data with row-level security policies enforced at the database level. Payment data is handled entirely by Stripe and never touches our servers.

We implement reasonable technical and organizational measures to protect your data, including encrypted connections (TLS), access controls, and regular security reviews.

We use the following third-party services to operate Shift Excellence:

• Supabase: database hosting and user authentication.
• Stripe: payment processing and subscription management.
• Anthropic: processes game data to generate coaching reports. Your data is not retained by Anthropic after processing.
• Vercel: application hosting.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Shift Excellence accounts are held by adults — a parent or legal guardian, or a team coach. Youth players do not create accounts. When a parent adds a player, we collect, with the parent's consent: the player's name, team, position, jersey number, game statistics, game reports the parent uploads, and any photo the parent adds.

We use this information only to provide the service: generating game reports, ratings visible inside the parent's account, and team tools for the player's coach. We do not sell this information, we do not use it for advertising, and we never publish the ratings we create.

Game data is processed by the service providers listed above under contracts that require them to protect it and use it only to provide our service: Supabase (database and login), Anthropic (generates game reports from game statistics), Stripe (payments — the parent's payment details only, never the player's data), Resend (email), and Vercel (hosting).

• Accounts for minors must be created by a parent or legal guardian.
• Parents maintain full control over their child's profile and data.
• We do not knowingly collect data from children under 13 without verifiable parental consent, in accordance with COPPA.
• Parents may delete their child's data at any time — see Data Retention and Deletion below.
• If your child appears in Shift Excellence and you do not have an account (for example, from published league statistics), you can request removal of their profile without logging in. We review every request and complete removals within 30 days.

Under PIPEDA (Canada's Personal Information Protection and Electronic Documents Act), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for data processing.

You can delete your account at any time from the Settings page. This removes your profile and disassociates your data. To request a full data export or have questions about your rights, contact us at the email below.

Shift Excellence uses only essential cookies required for authentication and session management, provided by Supabase Auth. We do not use advertising cookies, tracking pixels, or third-party analytics cookies.

We offer an optional Chrome browser extension that imports your player's stats into Shift Excellence. It is not required to use the platform. The extension:

• Runs only on the TPE team portal (portal.tpeteam.com) and the Shift Excellence app. It does not run on, read, or track any other website you visit.
• Reads stats from the TPE page you are already viewing (and InStat PDF reports you choose to import) and sends them to your Shift Excellence account.
• Reads your Shift Excellence login cookie solely to confirm you are signed in, so the import is attached to your own account. It does not read cookies from other sites.
• Does not collect your browsing history, does not show ads, and does not use any tracking or analytics.

Data imported through the extension is handled exactly as described in the rest of this policy. You can remove the extension at any time from your browser's extensions page.

We keep player data only while the parent's account is active. When you delete your account (Settings → Delete account, or shiftexcellence.com/account/delete), we permanently delete your login, profile, uploads, generated game reports, rating history and player photos within 30 days.

Statistics that are part of the public league record (published by your league) are not “collected from you” and remain available, unlinked from your account. Payment/transaction records are retained for 7 years as required by Canadian tax law. Anonymized, aggregated statistics (such as league averages) may be retained as they cannot identify individual users.

Inactive accounts: if an account is inactive for 24 months we notify the account email and then delete it on the same terms. To withdraw consent at any time without deleting the account, email support@shiftexcellence.com.

We may update this privacy policy from time to time. If we make significant changes, we will notify you through the app or by email. Continued use of Shift Excellence after changes constitutes acceptance of the updated policy.

If you have questions about this privacy policy or how we handle your data, contact us at:

privacy@shift-excellence.com